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Executing a Full Factory Reset of the 2G or 3G Gateway

How to Full factory Reset a 2G or 3G Gateway

In some scenarios, it may be necessary to completely reset your Iotplus Cellular 2G or 3G Gateway. This full reset will clear out all configurations including APN provisioning which may be necessary in cases where troubleshooting a gateway that is unable to connect to your cellular carrier’s network (among other issues).


Start with the gateway powered down (unplugged/switch to off).

  1. Press and hold Reset button, while the gateway is powered off (keep holding).
  2. Power unit on (still holding Reset).
  3. Allow LED sequence to display:
    • 3 AMBER LED’s > 3 GREEN LED’s > then stay illuminated with 3 RED LED’s
  4. Release the Reset button.
  5. When the button is released the 3 LED’s flash GREEN as an acknowledgment of the release, and then go back to 3 solid RED LED’s.
  6. Press and hold the Reset button until all LED’s go from SOLID RED to SOLID GREEN and finally to flashing GREEN.
  7. Release the Reset button.
  8. Wait for the unit to reboot.

Gateway configuration

You may subsequently need to provision the gateway with the correct APN configuration.

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