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Updating a Gateway’s Firmware for Ethernet or Cellular Gateways

How to update the firmware on a gateway through Iotplus Online for Ethernet or Cellular gateways

Keeping the gateway’s firmware is an important step to resolving some unexpected issues. Firmware updates for Ethernet and cellular gateways are made available periodically through the Iotplus Online portal. In order for a gateway to update firmware, it must be communicating with the Iotplus Online portal (there is no manner by which a gateway’s firmware can be updated locally or through Iotplus Enterprise/Express/MINE). This article will advise how to perform a gateway firmware update for Ethernet or Cellular gateways.

Updating a gateway’s firmware

Note: !!Important!! Updating the gateway’s firmware may reset the gateway’s configurations to default settings. If you have your gateway programmed with a static IP address, this may be cleared out and DHCP (re)enabled. You should be prepared to reconfigure the gateway on a network with DHCP enabled if you perform an update on a gateway with a static IP address. Likewise, if you are using a 3G or 2G Cellular Gateway with your own carrier which requires a custom APN, this APN will need to be resent to the gateway as per the steps at the following link: . This applies to all EGW3, 2G Cellular, and 3G Cellular gateways with firmware up to version, and EGW4 firmware earlier than 3G Cellular gateways with firmware version and later, and EGW4 gateways with firmware version and later will not loose configurations during the update procedure.

  • Log into the Iotplus Online portal with an Administrator login.
  • Click the Gateways link in the left-hand sidebar.
  • Click the Gateway you wish to update.
  • Click the Settings tab (gear icon).
  • Click the Commands sub-tab.
  • If an update is available, you will see a blue button labeled Update, click it.
  • The gateway’s firmware will update to the most recent version on its subsequent check in. Updates generally take less than 10 minutes, and the gateway will check in normally after the update is complete.

Note: You will see many consecutive Gateway Management messages under the gateway’s History. This is the gateway processing the firmware update, and is expected. After the firmware update is complete, you should see Data messages reported as normal

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